Ralph's Orchard Scented Pillar Candles

Standard UK Delivery: £2.99 (3-5 working days)
Free UK Delivery: On orders over £50 (3-5 working days)
Overseas Shipping: Calculated at checkout based on your location and item weight (typically 7-14 working days; customs fees may apply)
Order Processing: Orders are processed within 1-2 working days
Tracking: Tracking provided for all UK and overseas orders

30-Day Return Policy: Return items within 30 days of receipt, unused, unworn, with tags and original packaging, plus proof of purchase.
How to Return: Email customer-support@ohsoluxe.co.uk with order details to start the process.
Damaged/Incorrect Items: Contact us immediately at customer-support@ohsoluxe.co.uk for resolution.
Non-Returnable Items: Perishable goods, underwear, custom/personalized products, opened personal care items (e.g., perfumes), hazardous materials, sale items, or gift cards.
EU 14-Day Cooling-Off: EU customers can return within 14 days for any reason, provided items are unused, unopened, with tags and packaging.
Refunds: Processed within 10 business days to original payment method after approval. Contact us if delayed beyond 15 business days.
Exchanges: Not offered directly; return the item and place a new order.

Contact Us: Use our contact form, website chat, or WhatsApp (+44 7421 511880).
Email: Customer enquiries: customer-support@ohsoluxe.co.uk | General enquiries: info@ohsoluxe.co.uk
Response Time: Reply within 48 hours.
Customer Service Hours: Mon-Fri, 9am-9pm UK GMT.